Official Update from Siber Shop Teknologi
PT. Siber Shop Teknologi Indonesia hereby announces official updates regarding several aspects of the company’s operations, effective August 2026. These updates cover three main areas: the change of the company’s official WhatsApp number; the launch of the Client Portal as a channel for monitoring case progress; and the Public Testimonials website, which transparently and securely displays proof of client transactions. These three updates are part of the company’s ongoing commitment to maintaining service quality, transparency, and—equally important—compliance with the policies of the digital platforms it uses.
The background for these updates stems from the company’s previous experience, during which its official social media accounts faced restrictions due to increasingly strict platform policies regarding content containing transaction evidence, account numbers, or contact information deemed high-risk by automated moderation systems. Based on this experience, the internal team at Siber Shop Teknologi conducted a comprehensive evaluation of all of the company’s communication and publication channels, then designed a new infrastructure that is more secure, more professional, and no longer relies entirely on third-party social media platforms for sensitive matters such as testimonials and proof of payment.
New Official WhatsApp Number
All official communications from Siber Shop Teknologi now use a WhatsApp Business API number that has been directly verified by Meta, indicated by the official blue checkmark on the business profile. The old number previously used for consultations and case handling is no longer active for operational purposes, and clients are urged to update their saved contacts to prevent miscommunication in the future.
This transition to the official WhatsApp Business API brings a number of immediate benefits to clients. Every incoming message is now recorded in an integrated system, allowing the team to respond more quickly and in a structured manner. Additionally, the official verification status from Meta provides an extra layer of trust, assuring clients that they are indeed communicating with a legitimate and registered business entity—not a personal account that is vulnerable to misuse by irresponsible parties who often pose as cybersecurity service providers.
Client Portal — Real-Time Case Monitoring
One of the most significant updates in this release is the introduction of the Client Portal, a dedicated dashboard that clients can access to monitor the progress of their cases directly, without having to constantly contact the team via chat to ask for updates. The Client Portal is designed with a simple yet informative interface, displaying a complete case progress history with the date and time of each status change—from the case acceptance stage, through the analysis process and active handling, to when the case is marked as closed.
To access the Client Portal, clients simply need to enter their case ID number along with the full name registered in the company’s internal system. Every case handled—whether it involves content removal, search ranking reduction, or cybercrime investigation—will automatically be assigned a unique ID number that can be used to log in to the portal. This approach provides clients with greater peace of mind because they can verify the progress of their cases themselves at any time, without having to wait for chat responses that can sometimes take a while, especially outside of business hours.
Furthermore, the Client Portal also serves as a solution for transparent documentation between the company and clients. Every step recorded in the system serves as authentic evidence that the handling process is truly proceeding according to procedure—not just verbal promises that are difficult to verify. For clients dealing with sensitive cases such as defamation or digital identity theft, this feature provides additional peace of mind because the entire process can be monitored independently and continuously.
Secure and Verified Public Testimonial Site
The third update, which is no less important, is the launch of a public testimonial site showcasing the real experiences of clients who have used Siber Shop Teknologi’s services. Until now, many cybersecurity service providers have posted testimonials directly on their social media accounts in the form of screenshots of payment receipts or client conversations. Unfortunately, this approach carries a high risk of violating platform policies while also creating a vulnerability for the leakage of clients’ personal data—which should be protected.
As a solution, all testimonials are now displayed on a dedicated website separate from social media, with an automatic identity masking system applied to every client name shown. The included transaction evidence has also undergone a manual redaction process to remove sensitive information such as the sender’s account number or full name listed on the transfer receipt. This approach ensures that the credibility of the service can still be demonstrated transparently, without compromising the privacy of clients who have entrusted their cases to the company.
Each testimonial displayed also includes the service category used, the transaction date, and the payment status, so that site visitors can easily filter testimonials based on the type of service relevant to their needs. A search feature based on time period is also provided to facilitate navigation, given the volume of testimonials that continues to grow over time.
Commitment to Digital Platform Compliance
These three updates essentially stem from a single principle: full compliance with applicable digital platform policies, without compromising the quality and transparency of services provided to clients. Amid increasingly strict regulations regarding personal data protection and content policies across various platforms, cybersecurity service companies are required to continuously adapt to ensure they can operate sustainably without the risk of account blocking or restrictions.
With this new infrastructure, Siber Shop Teknologi hopes to provide a more professional, secure, and trustworthy experience for all clients, whether they are first-time users or long-standing loyal customers. The company will also continue to conduct periodic evaluations of all systems in use to ensure that security standards and client convenience remain at the highest level.
Contact Us
For clients who have further questions regarding the WhatsApp number update, how to access the Client Portal, or who would like to view service testimonials directly, the Siber Shop Teknologi team is ready to assist through the available official contact channels.
Contact Us via our official channels.
