Terms & Conditions

Last updated: September 30, 2026

These terms govern the use of Siber Group services operated by PT. Siber Shop Teknologi Indonesia. By using the services, clients are deemed to have read and agreed to the following terms.

1. Scope

These terms apply to all Siber Group services, including content takedown, personal data removal, SEO suppression, social media takedown, and related services.

2. Orders and Payment

• Services begin once the client approves the quotation and pays according to the invoice.
• Payments are made only to the official account of PT. Siber Shop Teknologi Indonesia.
• Prices listed on the Pricing page are base prices and may be adjusted to case complexity.

3. Client Obligations

• Provide accurate, complete, and accountable information.
• Hold a legitimate right or interest in the content or data submitted for handling.
• Not use the services to remove information related to legal proceedings, public interest, or unlawful acts.

4. Process and Outcomes

Siber Group handles each Case through official channels provided by platforms, site operators, and relevant authorities. Final decisions rest with those third parties, so timelines and outcomes are estimates unless stated otherwise in writing.

5. Confidentiality

All client information and documents are treated as confidential and used solely to handle the Case, in line with the Privacy Policy.

6. Refusal and Termination

Siber Group may refuse or stop handling a request that is unlawful, based on false information, or contrary to the Disclaimer. Refunds follow the Refund Policy.

7. Limitation of Liability

Siber Group's liability is limited to the service fee paid for the relevant Case.

8. Governing Law

These terms are governed by the laws of the Republic of Indonesia. Disputes are first settled amicably before any legal action.

Contact

Questions about these terms can be sent to [email protected].