Last updated: September 28, 2026
This policy sets out the refund terms for Siber Group's services. Where there is any difference, the terms in the service agreement or written proposal for each case take precedence.
1. Before Work Begins
Cancellations requested before the team begins assessment or case handling are eligible for a full refund, less any transaction fees.
2. After Work Has Started
- Once assessment, document preparation, or report submission has begun, refunds are calculated proportionally based on the stages of work not yet carried out.
- Fees for stages already completed are non-refundable.
3. Third-Party Decisions
Because final decisions rest with the platforms, site administrators, or relevant authorities, a rejection from those parties is not in itself grounds for a refund. Any specific outcome-based terms are stated in writing in the service proposal.
4. Service Cannot Proceed
- If Siber Group is unable to continue handling a case for reasons on Siber Group's side, fees for stages not yet carried out will be refunded in full.
- Refunds do not apply if handling is stopped because the client provided inaccurate information or the request breaches the Disclaimer terms.
5. How to Request
- Refund requests should be sent to [email protected] with the client's name, invoice number, and reason.
- Approved requests are paid to an account in the payer's name within 14 business days.
Contact
Questions about this policy can be sent to [email protected].