Last updated: September 28, 2026
This policy explains how PT. Siber Shop Teknologi Indonesia ("Siber Group") collects, uses, stores, and protects the personal data of site visitors and clients, in accordance with Indonesia's Personal Data Protection Law (Law No. 27 of 2022).
1. Data We Collect
- Data provided directly through the consultation form, email, or WhatsApp, such as name, company name, email address, phone number, and case description.
- Documents and supporting evidence submitted by clients for case handling.
- Basic technical data such as IP address, browser type, and access time, logged automatically by the server for security and site maintenance.
2. How We Use Data
- Responding to consultation requests and preparing service proposals.
- Carrying out case handling under the service agreement.
- Delivering progress reports and service-related communication.
- Keeping the site secure and preventing misuse.
3. Confidentiality and Disclosure
- Siber Group does not sell, rent, or trade personal data to any party.
- Data is only shared with parties necessary for case handling, such as the platforms or site administrators being reported to, and only to the extent required.
- Disclosure to authorities only takes place where required by law.
4. Storage and Security
- Data is kept for as long as needed for case handling and administrative obligations, then deleted or anonymised.
- Access is limited to personnel handling the case, with reasonable technical safeguards against unauthorised access.
5. Your Rights
- Data subjects may request access to, correction of, or deletion of their personal data, or withdraw consent to its processing.
- Requests can be sent to [email protected] and will be answered within the timeframe set by applicable regulations.
6. Cookies
This site only stores the language preference in the visitor's browser and does not use third-party tracking or advertising cookies.
7. Changes to This Policy
This policy may be updated from time to time. The latest version is always available on this page with its update date.
Contact
Questions about this policy can be sent to [email protected].